JetBlue, ever the customer-friendly airline, is making waves once again, after it booted an 18-month-old toddler whose name allegedly appeared on a no-fly list. The family believes they were profiled because of their Middle Eastern heritage and the Transportation Security Administration claims that the girl's name was never flagged. JetBlue offered the generic explanation/non-apology:
We are investigating this particular incident. We believe this was a computer glitch. Our crewmembers followed the appropriate protocols, and we apologize to the family involved in this unfortunate circumstance.