Apology of the Day: Comcast Sorry for Changing Subscriber’s Name to A-Hole

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Here’s yet another reason to join the cord-cutting revolution.

A man in Spokane, Washington was surprised to find out that Comcast had changed his name from Ricardo Brown to “a**hole” Brown on his most recent bill.

He and his wife Lisa had been trying to cancel their cable subscription with the company, which should have been a very simple process.

But it was not.

They first reported the issue to consumer advocate Christopher Elliott, who wrote:

Instead of complying immediately, a representative escalated her call to a retention specialist, who tried to persuade her to keep the cable service and sign a new two-year contract.

His wife said she was not being rude, but the Comcast customer service agent decided to get back at them for not taking the offer in the most passive aggressive and childish way possible.

Elliot spoke with a Comcast rep who eventually apologized.

“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” he said. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”

The company also promised to fire the employee responsible and has offered to both waive the $60 cable cancellation fee (how generous) and provide a refund of their two years of cable service.

Awesome Customer Service of the Day: Amazon Rep Has a Funny Norse Mythology Themed Chat With a Customer

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Bad Customer Service of the Day: Comcast Puts This Customer on Hold Until They Close

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Bad Customer Service of the Day: Comcast Gives the Kind of Customer Service You'd Expect From a Monopoly

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Warning: Adult language and terrible service.

Infuriating Service Call of the Day: Comcast Cancellation Request Gone Wrong

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The sad thing is that this is already 10 minutes into the conversation according to the caller:

This recording picks up roughly 10 minutes into the call, whereby my wife and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all.").
Comcast has since apologized and said they were "very embarrassed" by the situation.

PSA of the Day: Customer Service, It Gets Worse

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Can Opener Studio's Stephen Parkhurst sheds a light on the lesser known plights of working in the customer service industry in this parody of the It Gets Better Project.

Note: this video contains some WARNING language.

See more at WIN!

Customer Service of the Day

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This is why we can't have nice things: At 9 p.m. on Tuesday, June 5, 47-year-old Everett Robert Lages was denied entry to the Emerald City strip club in Murdock, FL, after he attempted to bring a kitten with him into the club.

Drunk and devastated, Lages sat down outside the business, kitten in hand, and repeatedly called 911 on his cell phone, complaining that the club owner had committed a crime.

Lages was arrested and charged with misuse of the 911 system, disorderly intoxication, trespassing after warning, and resisting arrest without violence. Kitten is safe and sound.

[death+taxes]